AB Process Technologies

Erandavane, Pune

Position - Engineer-Inside Sales Experience: 1+ years of experience in B2B sales Qualifications: Bachelors degree in engineering (Mechanical, Instrumentation) Responsibilities: Technical Sales & Order Closure:o Understand customer inquiries, technical requirements, and project specifications to provide tailored solutions.o Engage with customers to resolve concerns and negotiate terms to finalize sales.o Follow up to finalize orders once requirements are resolved.o Manage price and delivery negotiations within approval limits.o Escalate beyond-limit cases to the manager.o Maintain a high closure rate for small-ticket items within defined timeframes Customer Support:o Serve as the first point of contact for inbound customer queries related to technical products or small orders.o Ensure prompt follow-ups and maintain customer satisfaction by providing accurate and timely information. Sales Pipeline Management:o Manage and prioritize multiple small-order inquiries and ensure their timely closure.o Track and document sales activities in CRM software, maintaining a high degree of accuracy.o Achieve assigned targets for order volume, revenue, and customer retention.o Actively engage in cold calling to generate new leads and expand the customer base.o Collaborate with Sales Associates to assist in the lead generation process.o Qualify leads by assessing their potential and passing them on to the relevant sales team members