1Point1 Solutions

Pawane, Navi Mumbai

### **Job Title:** Customer Service Executive **Location:** Navi Mumbai / Turbhe / 1point1 Solutions **Employment Type:** Full-Time, In-Office ### **Role Summary:** Responsible for handling customer interactions across phone, email, and chat channels. Ensure prompt resolution of queries, accurate documentation, and excellent service delivery to support customer satisfaction and retention.### **Key Responsibilities:**- Address customer queries with clarity and empathy - Document interactions in CRM systems - Escalate unresolved issues appropriately - Coordinate with internal teams for solutions ### **Eligibility & Skills:**- Graduate in any discipline and HSC can apply - Strong communication & problem-solving skills - Basic computer literacy & CRM familiarity - Willingness to work flexible shifts ### **Perks:**- Transport facility - Incentives & growth opportunities - Supportive work culture

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