Waiter/waitress

1. Guest Service:

• Greet guests warmly and escort them to their tables.

• Present menus, explain daily specials, and assist guests in making food and beverage selections.

• Take accurate food and beverage orders and enter them into the POS system.

• Serve food and drinks promptly and efficiently, ensuring presentation and temperature standards are met.

• Check with guests to ensure satisfaction with each course and promptly address any issues.

2. Table Maintenance:

• Set up tables according to hotel standards (linen, glassware, cutlery, etc.).

• Clear tables and reset them quickly for the next guests.

• Ensure cleanliness and hygiene in the dining area at all times.

3. Coordination and Communication:

• Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.

• Communicate special requests, allergies, or dietary restrictions clearly to the kitchen.

• Assist in managing reservations and seating arrangements during peak hours.

4. Billing and Cash Handling:

• Prepare and present bills to guests, process payments accurately.

• Maintain proper cash handling procedures and ensure end-of-shift settlement is accurate.

5. Standards and Compliance:

• Follow hotel grooming and uniform standards.

• Adhere to hygiene, safety, and sanitation regulations.

• Follow service procedures as per brand or departmental SOPs.

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Qualifications and Skills:

• Diploma or Certificate in Hotel Management or equivalent.

• Minimum 1–2 years of experience in a 3- or 4-star hotel restaurant.

• Excellent communication and guest service skills.

• Knowledge of menu, beverages, and basic wine service.

• Positive attitude, teamwork, and attention to detail.

• Ability to work flexible shifts, including weekends and holidays.

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Performance Indicators:

• Guest satisfaction and feedback scores.

• Service accuracy and efficiency.

• Cleanliness and hygiene compliance.

• Teamwork and professional conduct.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Graduate (BHM)

• Role

  Waiter

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office