Interview For Voice Process Executive || 12th Pass - Freshers

- Handle incoming and outgoing calls: The main responsibility of a Voice Process Executive is to handle phone calls from customers or clients, and make outbound calls as required.

- Provide excellent customer service: Engage with customers in a professional and friendly manner, resolve their queries or issues, and provide appropriate solutions to ensure customer satisfaction.

- Conduct surveys or collect feedback: Conduct market research surveys or collect feedback from customers to gather valuable insights for the organization.

- Maintain accurate records: Document all call information, customer interactions, and details of transactions accurately in the system for future reference.

- Follow communication scripts: Follow pre-written scripts or guidelines while communicating with customers to ensure consistency and professionalism in interactions.

- Participate in training sessions: Attend training sessions to improve communication skills, product knowledge, and customer service techniques to enhance performance in the role.

Skills and Expectations:

- Excellent communication skills: Strong verbal communication skills are essential for effectively interacting with customers over the phone.

- Good listening skills: Ability to actively listen to customers' concerns and respond appropriately.

- Basic computer knowledge: Proficiency in using computer systems and software to enter data and access information during calls.

- Customer-oriented approach: A customer-centric mindset to understand and address the needs of customers effectively.

- Ability to work in a team: Collaborate with team members and supervisors to achieve common goals and deliver quality service.

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Voice Process Executive

• Industry Type

  Telecom / ISP

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NO. 1670 18th cross MC Layout Vijayanagar Bangalore - 560040