Voice Process Associate

Tech Mahindra

JOB DESCRIPTION:

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

Resolving device issues using troubleshooting techniques and providing clear and concise information.

Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

Experience resolving customer issues, billing, and/or handling product Q&A.

Interest in learning new technologies.

Experience promoting and/or selling products and services.

Demonstrated communication skills.

The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport radius]

Immense Growth Opportunities

Experience : 0 - 1 Years

No. of Openings : 20

Education : Any Bachelor Degree

Role : Voice Process Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India