Voice Process Associate

  • icon job experience 0 - 1 Years
  • icon job opening 20 Openings
  • icon salary Not Disclosed
  • Face-to-Face interview Face-to-Face interview
  • icon job location Pune

Job Description

job description:

wls voice: pune

tech mahindra is hiring candidates who have international bpo experience - voice process for our us client.

roles and responsibilities:

• resolving device issues using troubleshooting techniques and providing clear and concise information.

• reviewing account information and answering questions about billing or services.

desired candidate profile: minimum 1 year of international voice experience in customer service (billing) [ basic technical & sales] candidates are preferred

• in billing (understanding of recurring bills, billing cycle changes, due date, prorate charges, auto-pay & surcharges, service charges, and taxes)

• experience resolving customer issues, billing, and/or handling product q&a.

• interest in learning new technologies.

• experience promoting and/or selling products and services.

• demonstrated communication skills.

• the clarity in thought process (able to articulate his/ her thought)

• ability to handle tough situations with customers.

• strong ability to multitask and take fast decisions independently.

• willing to work in a 24*7 environment (rotational shifts/5 days a week).

• customer centric & logical thinking & need to be enough spontaneous

• ensure timely & professional responses to all queries.

perks and benefits

• cab facility both ways [ pick up and drop within transport radius]

• immense growth opportunities
  • Experience

    0 - 1 Years

  • No. of Openings

    20

  • Education

    Any Bachelor Degree

  • Role

    Voice Process Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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