job description:
wls voice: pune
tech mahindra is hiring candidates who have international bpo experience - voice process for our us client.
roles and responsibilities:
• resolving device issues using troubleshooting techniques and providing clear and concise information.
• reviewing account information and answering questions about billing or services.
desired candidate profile: minimum 1 year of international voice experience in customer service (billing) [ basic technical & sales] candidates are preferred
• in billing (understanding of recurring bills, billing cycle changes, due date, prorate charges, auto-pay & surcharges, service charges, and taxes)
• experience resolving customer issues, billing, and/or handling product q&a.
• interest in learning new technologies.
• experience promoting and/or selling products and services.
• demonstrated communication skills.
• the clarity in thought process (able to articulate his/ her thought)
• ability to handle tough situations with customers.
• strong ability to multitask and take fast decisions independently.
• willing to work in a 24*7 environment (rotational shifts/5 days a week).
• customer centric & logical thinking & need to be enough spontaneous
• ensure timely & professional responses to all queries.
perks and benefits
• cab facility both ways [ pick up and drop within transport radius]
• immense growth opportunities