Voice Process Associate

Tech Mahindra

job description:

wls voice: pune

tech mahindra is hiring candidates who have international bpo experience - voice process for our us client.

roles and responsibilities:

• resolving device issues using troubleshooting techniques and providing clear and concise information.

• reviewing account information and answering questions about billing or services.

desired candidate profile: minimum 1 year of international voice experience in customer service (billing) [ basic technical & sales] candidates are preferred

• in billing (understanding of recurring bills, billing cycle changes, due date, prorate charges, auto-pay & surcharges, service charges, and taxes)

• experience resolving customer issues, billing, and/or handling product q&a.

• interest in learning new technologies.

• experience promoting and/or selling products and services.

• demonstrated communication skills.

• the clarity in thought process (able to articulate his/ her thought)

• ability to handle tough situations with customers.

• strong ability to multitask and take fast decisions independently.

• willing to work in a 24*7 environment (rotational shifts/5 days a week).

• customer centric & logical thinking & need to be enough spontaneous

• ensure timely & professional responses to all queries.

perks and benefits

• cab facility both ways [ pick up and drop within transport radius]

• immense growth opportunities

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Voice Process Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office