• Develop and maintain strong relationships with key accounts.
• Act as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly.
• Handle client inquiries and complaints effectively.
• Ensure high levels of client satisfaction through excellent service delivery.
• Oversee the delivery of VAS products and services to clients.
• Ensure all projects are delivered on time, within scope, and within budget.
• Manage the day-to-day operations of the VAS team.
• Monitor and report on operational performance metrics.
• Oversee the development, implementation, and management of VAS products.
• Stay updated with industry trends and incorporate best practices into operations.