V-KYC Executives

• Video call customers to complete the Full KYC

• Verify the details submitted by the customer while opening the account and Documents submitted are matching

• Ensure VKYC is completed by the Right Party only

• Should maintain a good relationship with the customer throughout the KYC process.

• Cross-sell other banking products.

• Give complete and correct information on all the products pitched to the customer

• Take call backs in case the customer is busy and ensure the follow up is done on time

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Meet targets on conversion and Cross selling as defined from time to time.

• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Share your cv to HR - Shweta Singh

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  V-KYC Executives

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office