Hiring For Trainer

Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.

Agent level feedback for quality and product Reporting basic

escalation to supervisor.

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,

Outlook, and Excel), and instructional software Good interpersonal

skills and communication with all levels of management Organized and

able to create multiple timelines, budgets, and schedules Able to

multitask, prioritize, and manage time efficiently Excellent

leadership, team building, and management skills Encouraging to team

and staff, able to mentor and lead Excellent verbal and written

communication skills Able to analyze problems and strategize for

better solutions Process and product awareness Industry and domain

knowledge Team Handling/Interpersonal Skills Customer s centricity

Role: Back Office - Other

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Trainer

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai