Ticketing staff, also known as ticket agents, are responsible for providing customer service and handling ticketing for a travel or transportation company:
Customer service: Greet passengers, answer questions, and provide information about schedules, routes, fares, and travel policies
Ticketing: Sell tickets, issue tickets, and manage reservations
Record keeping: Maintain accurate records of transactions and customer interactions
Collaboration: Work with other departments to ensure smooth operations and timely departures
Problem resolution: Handle customer queries and complaints
Coordination: Coordinate with other departments to ensure smooth operations and timely departures.
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