A ticketing executive's job description includes:
Customer service: Answering questions about travel arrangements, such as routes, schedules, fares, and travel policies
Reservations: Making and confirming reservations
Tickets: Issuing tickets, re-issuing tickets, and handling cancellations and refunds
Records: Maintaining accurate records of transactions and customer interactions
Collaboration: Working with team members to improve the ticketing process
Quality checks: Ensuring quality checks are done before tickets are issued
Liaison: Liaising with airlines on special requests
Upselling: Upselling or offering better ticketing options.
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