Ticket Support Executive - Full Time - Freshers

Key Responsibilities:

1. Respond to customer inquiries: Answer customer queries and provide support regarding ticket purchases, cancellations, and other related issues.

2. Resolve customer complaints: Address and resolve customer complaints in a timely and professional manner to ensure customer satisfaction.

3. Process ticket orders: Assist customers in booking tickets, processing payments, and issuing tickets for events or travel.

4. Coordinate with internal teams: Collaborate with other departments to ensure smooth ticketing operations and resolve complex customer issues.

5. Maintain accurate records: Keep detailed records of customer interactions, transactions, and issues for future reference and analysis.

Required Skills and Expectations:

1. Strong communication skills: Ability to communicate effectively with customers and internal teams, both verbally and in writing.

2. Customer service orientation: A focus on providing excellent customer service and resolving customer issues with empathy and professionalism.

3. Attention to detail: Ability to accurately process and record ticket orders, payments, and customer information.

4. Problem-solving skills: Capable of analyzing customer concerns and finding effective solutions to meet their needs.

5. Ability to work under pressure: Ability to handle high volumes of customer inquiries and resolve issues promptly in a fast-paced environment.

• Experience

  Fresher

• No. of Openings

  40

• Education

  12th Pass

• Role

  Ticket Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Block A, Vishal Enclave, Tagore Garden Extension