Face-to-Face For Ticket Support Executive Jobs (Freshers)

We are looking for a diligent and enthusiastic Ticket Support Executive to join our team in Kolkata. This entry-level position is ideal for individuals eager to start a career in customer service.

Key Responsibilities:

- **Customer Support**: Assist customers by responding to inquiries and resolving issues via ticketing systems, ensuring a positive experience.

- **Issue Tracking**: Monitor and document customer concerns, categorizing tickets to identify trends and frequent issues, which helps improve service quality.

- **Collaboration**: Work closely with other team members and departments to communicate customer feedback and escalate complex issues when necessary.

- **Follow-Up**: Ensure timely follow-up on outstanding tickets to guarantee that customer queries are addressed promptly and effectively.

Required Skills and Expectations:

Candidates should have a minimum education of 10th pass and demonstrate a strong willingness to learn. We expect applicants to possess good communication skills, both written and verbal, to engage effectively with customers. Basic computer knowledge is essential to navigate support tools and document issues. A patient and empathetic approach towards customers is critical, as is the ability to work collaboratively in a team environment. Ideal candidates should exhibit problem-solving skills and maintain a positive attitude even in challenging situations. Flexibility and punctuality are also important for achieving team goals and meeting customer expectations.

• Experience

  0 - 1 Years

• No. of Openings

  55

• Education

  10th Pass

• Role

  Ticket Support Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata