Ticket Support Executive Jobs For 10th Pass Freshers

- Respond to customer inquiries and issues through ticketing system: The Ticket Support Executive will be responsible for promptly responding to customer queries and issues submitted through the ticketing system.

- Provide technical assistance and troubleshooting support: The individual will need to assist customers with technical issues they are facing with products or services, and troubleshoot to resolve them efficiently.

- Collaborate with other departments to resolve customer concerns: Working closely with different departments like technical support or sales to address customer concerns and provide solutions in a timely manner.

- Maintain accurate records of customer interactions and transactions: The Ticket Support Executive must ensure that all customer interactions and transactions are properly documented for reference and follow-up.

- Ensure high levels of customer satisfaction: Strive to provide excellent customer service and ensure that customers are satisfied with the resolution of their concerns.

Required Skills and Expectations:

- Excellent communication skills, both verbal and written, to effectively interact with customers and convey information clearly.

- Strong customer relationship management skills to build rapport with customers and ensure a positive experience.

- Ability to work well under pressure and in a fast-paced environment to meet customer needs efficiently.

- Basic technical knowledge to troubleshoot and provide support for customer issues.

- High school education (10th Pass) and willingness to learn and adapt to different tasks and situations.

• Experience

  0 - 4 Years

• No. of Openings

  90

• Education

  10th Pass

• Role

  Ticket Support Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office