financial
• achievements of annual sales and orders booking targets assigned by management.
processes
• maintaining the proper implementation of erp system by updating the offers and effective use of the same.
• to liaison with design department for changes in design to meet market price levels.
customers
• ensuring customer satisfaction regarding the submission of offers. coordinating customer with technical and commercial support.
• regular visit with customer to ensure long term business relations and update about market situation.
• customer satisfaction indices including timely response of tender queries (commercial/technical), frequent visit for business relation building.
• collecting information on customer budgets and future projects in pipline.
• to work with consultants on prescription of specification during feed stage.
• collecting information on competitor technical and commercial information.
personnel
• to effectively participate in training and appraisals
• to follow hse rules as followed by company and clients.
specific objectives and performance measurement criteria:
• achievement of sales and order booking targets.
• customer satisfaction indices including timely submission of offers and documentation in line with agreed schedule.