- Make outbound calls to potential customers: The primary responsibility of a Telemarketer is to make calls to potential customers in order to promote products or services.
- Explain products or services to customers: Telemarketers need to have a good understanding of the products or services offered by the company and be able to effectively communicate this information to customers during phone conversations.
- Answer incoming calls from customers: In addition to making outbound calls, Telemarketers may also be required to handle incoming calls from customers who are interested in the products or services being offered.
- Maintain call records and customer details: Telemarketers must keep detailed records of all calls made, as well as any customer information that may be relevant for future follow-ups or sales.
Required skills and expectations:
- Excellent communication skills: Telemarketers must have strong verbal communication skills in order to effectively convey information to customers and answer any questions they may have.
- Sales experience: A background in sales or telesales is beneficial for Telemarketers, as they will be responsible for persuading customers to purchase products or services.
- Basic computer skills: Telemarketers may need to use computer software to track calls, update customer information, and send follow-up emails. Basic computer skills are essential for this role.
- Patience and persistence: As Telemarketers may encounter rejection or skepticism from customers, it is important for them to have the patience to handle these situations professionally and persist in their sales efforts.