- make outbound calls to potential customers: the primary responsibility of a telemarketer is to make calls to potential customers in order to promote products or services.
- explain products or services to customers: telemarketers need to have a good understanding of the products or services offered by the company and be able to effectively communicate this information to customers during phone conversations.
- answer incoming calls from customers: in addition to making outbound calls, telemarketers may also be required to handle incoming calls from customers who are interested in the products or services being offered.
- maintain call records and customer details: telemarketers must keep detailed records of all calls made, as well as any customer information that may be relevant for future follow-ups or sales.
required skills and expectations:
- excellent communication skills: telemarketers must have strong verbal communication skills in order to effectively convey information to customers and answer any questions they may have.
- sales experience: a background in sales or telesales is beneficial for telemarketers, as they will be responsible for persuading customers to purchase products or services.
- basic computer skills: telemarketers may need to use computer software to track calls, update customer information, and send follow-up emails. basic computer skills are essential for this role.
- patience and persistence: as telemarketers may encounter rejection or skepticism from customers, it is important for them to have the patience to handle these situations professionally and persist in their sales efforts.