⦠Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through telephone calls - inbound & outbound.
⦠Ensure collection of outstanding fee from parents within the specified time.
⦠Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and addressing their concerns by offering a quick resolution. Must have: ⦠An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills over calls.
⦠Proficiency in Microsoft Office
⦠Fluency in communication of English and Regional language.
⦠Customer Orientation
⦠Sense of Ownership and Accountability.
⦠Result orientation
⦠Emotional intelligence for working in a Team.
Qualification: Graduation (must with certificates)