- making outbound calls to potential customers: a telecaller will be responsible for making calls to potential customers to introduce products or services, generate leads, or schedule appointments.
- answering incoming calls from customers: in addition to making outbound calls, a telecaller will also need to handle incoming calls from customers, address their queries, and provide information about products or services.
- maintaining customer database: it is important for a telecaller to keep a record of all customer interactions, update customer information accurately, and manage the database effectively for future reference.
- meeting call targets: as part of the role, a telecaller must meet daily or weekly call targets set by the team leader or manager to ensure productivity and achieve the desired results.
skills and expectations:
- good communication skills: the ideal candidate should have excellent communication skills in order to engage with customers effectively and deliver information clearly over the phone.
- patience and attentiveness: a telecaller should be patient while dealing with customers, listen attentively to their needs, and address their queries or concerns appropriately.
- basic computer knowledge: proficiency in basic computer operations such as data entry, using crm software, and sending emails is essential for this role.
- ability to work independently: since this is a work-from-home position, the candidate should be self-motivated, disciplined, and able to work independently without constant supervision.