- Making outbound calls to potential customers: A telecaller will be responsible for making calls to potential customers to introduce products or services, generate leads, or schedule appointments.
- Answering incoming calls from customers: In addition to making outbound calls, a telecaller will also need to handle incoming calls from customers, address their queries, and provide information about products or services.
- Maintaining customer database: It is important for a telecaller to keep a record of all customer interactions, update customer information accurately, and manage the database effectively for future reference.
- Meeting call targets: As part of the role, a telecaller must meet daily or weekly call targets set by the team leader or manager to ensure productivity and achieve the desired results.
Skills and Expectations:
- Good communication skills: The ideal candidate should have excellent communication skills in order to engage with customers effectively and deliver information clearly over the phone.
- Patience and attentiveness: A telecaller should be patient while dealing with customers, listen attentively to their needs, and address their queries or concerns appropriately.
- Basic computer knowledge: Proficiency in basic computer operations such as data entry, using CRM software, and sending emails is essential for this role.
- Ability to work independently: Since this is a work-from-home position, the candidate should be self-motivated, disciplined, and able to work independently without constant supervision.