key responsibilities:
1. making outbound calls to potential customers: as a telecaller, you will be responsible for making calls to individuals or businesses to promote products or services.
2. answering incoming calls from customers: you will also be required to handle incoming calls from customers who are seeking information or assistance.
3. providing information about products or services: you must have a good understanding of the products or services offered by the company in order to effectively convey this information to customers.
4. resolving customer complaints: as a telecaller, you should be able to address any issues or complaints raised by customers in a professional and timely manner.
5. maintaining call records: it is important to keep accurate records of all calls made and received for monitoring and reporting purposes.
required skills and expectations:
- good communication skills: you should have excellent verbal communication skills in order to effectively interact with customers over the phone.
- ability to handle rejection: as a telecaller, you may encounter rejection from some customers, so it is important to be able to handle this in a professional manner.
- basic computer skills: you should have basic computer skills to input and track customer information.
- patience and empathy: it is important to have patience and empathy when dealing with customers, especially when resolving complaints or issues.
- time management skills: since this is a part-time job, good time management skills are essential to balance work responsibilities with other commitments.