Key Responsibilities:
1. Making outbound calls to potential customers: As a telecaller, you will be responsible for making calls to individuals or businesses to promote products or services.
2. Answering incoming calls from customers: You will also be required to handle incoming calls from customers who are seeking information or assistance.
3. Providing information about products or services: You must have a good understanding of the products or services offered by the company in order to effectively convey this information to customers.
4. Resolving customer complaints: As a telecaller, you should be able to address any issues or complaints raised by customers in a professional and timely manner.
5. Maintaining call records: It is important to keep accurate records of all calls made and received for monitoring and reporting purposes.
Required Skills and Expectations:
- Good communication skills: You should have excellent verbal communication skills in order to effectively interact with customers over the phone.
- Ability to handle rejection: As a telecaller, you may encounter rejection from some customers, so it is important to be able to handle this in a professional manner.
- Basic computer skills: You should have basic computer skills to input and track customer information.
- Patience and empathy: It is important to have patience and empathy when dealing with customers, especially when resolving complaints or issues.
- Time management skills: Since this is a part-time job, good time management skills are essential to balance work responsibilities with other commitments.