Responsibilities: Outbound Calls II Customer Service II Survey || Information Collection
• Manage Outgoing Calls And Customer Service Inquiries
• Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints
• Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
• Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation