Hiring For Telecaller

Telecallers (often referred to as telesales representatives, customer service agents, or telemarketers) serve as the primary point of contact between an organization and potential or existing customers over the phone.

• Inbound Telecaller: Handles incoming calls from customers. Focus is primarily on answering queries, resolving complaints, providing product information, processing orders, or providing technical support.

• Outbound Telecaller: Places outgoing calls to prospect databases. Focus is on lead generation, direct sales (telesales), booking appointments, conducting market research, or collecting feedback.

• Telesales Representative: Specializes strictly in pitching products or services, converting leads, negotiating terms, and closing sales over the phone.

• Customer Support Representative: Focuses on customer retention, troubleshooting issues, handling complaints, and guiding users through service procedures.

• Lead Generation / Appointment Setter: Focuses on pre-qualifying prospects and scheduling meetings or product demonstrations for the core sales team.

Core Responsibilities

• Customer Outreach & Inbound Management: Making high-volume outbound calls or receiving inbound calls using a computer-aided dialer system.

• Pitching & Presentation: Explaining products or services clearly using standard calling scripts while customizing the pitch to customer needs.

• Lead Qualification: Identifying potential sales opportunities by assessing customer requirements, interest levels, and budget.

• CRM Management: Logging call outcomes, updating contact details, and taking accurate notes in Customer Relationship Management (CRM) software (., Salesforce)

• Objection Handling: Addressing customer concerns, answering questions confidently, and navigating rejections professionally.

• Follow-up: Scheduling and executing follow-up calls or emails to nurture potential prospects through the sales pipeline.

• Target Achievement: Meeting daily, weekly, or monthly targets for call volume, call duration, qualified leads, or completed sales.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Post Graduate

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  20 - 25 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  #2305,1ST FLOOR, 6TH b MIAN ROAD, 3RD PHASE, YELAHANKA NEW TOWN BANGLAORE 560 064