key responsibilities:
outbound calling: make outbound calls to prospects and customers to promote and sell company products or services.
lead generation: identify potential leads through research, databases, and referrals, and engage them effectively to generate interest.
customer interaction: handle customer inquiries, explain product features, and resolve any issues or complaints.
product promotion: explain the benefits of products or services in a clear, professional manner to potential customers.
sales conversion: close sales by encouraging prospects to make a purchase or take the next step in the sales process.
data entry & record keeping: maintain accurate records of customer interactions, sales leads, and updates in the crm system.
target achievement: meet daily, weekly, and monthly sales or lead generation targets.
follow-up: follow up with leads and prospects who showed interest but did not make a purchase. remind them of ongoing promotions or offers.
customer feedback: collect feedback from customers regarding their satisfaction and experiences, providing this information to the relevant departments.
team collaboration: collaborate with the sales and marketing teams to optimize outreach strategies and improve customer engagement.
compliance: ensure all calls are in compliance with company policies and relevant legal guidelines.