1. Manage large amounts of outbound calls in a timely manner
2. Follow communication “scripts†when handling different topics
3. Identify clients’ needs, clarify information, research every issue and provide solutions
and/or alternatives
4. Build sustainable relationships and engage clients by taking the extra mile
5. Keep records of all conversations in our call centre database in a comprehensible way
6. Meet personal/team qualitative and quantitative clients
7. Ability to multi-task, set priorities and manage time effectively
8. Strong phone and verbal communication skills along with active listening