Cold call people using a given phone directory to sell products or solicit
donations
 Answer incoming calls from prospective customers
 Use scripts to provide information about product’s features, prices etc.
and present their benefits
 Ask pertinent questions to understand the customer’s requirements
 Persuade the customer to buy by demonstrating how merchandise or
services meet their needs
 Record the customer’s personal information accurately in a computer
system
 Deal with complaints or doubts to safeguard the company’s reputation
 Go the “extra mile†to meet sales quota and facilitate future sales
 Keep records of calls and sales and record useful information
 Proven experience as telemarketer or similar sales/customer service
role
 Proven track record of successfully meeting sales quotas preferably
over the phone
 Working knowledge of relevant computer programs (. CRM
software) and telephone systems
 Excellent communication and presentation skills
 Proficient in English
 Skilled in negotiation and dealing with complaints
 Persistent and results-oriented
 Patient and able to handle customer rejection
 High school diploma; BSc/Ba/Bcom is a plus