responsibilities:
- answering phones and explaining the product and services offered by the company.
- contacting existing customers as well as prospective customers using scripts.
- obtaining customer information and other relevant data.
- asking questions to the customer and understanding their specifications.
- resolving queries and issues related to the products and services.
- making recordings of all the sales phone calls and sales deals.
- taking and processing product orders in a professional manner.
- maintaining the database of the customers on a regular basis.
- suggesting solutions based on customer’s needs and requirements.
requirements
- high school diploma or equivalent..
- great interpersonal skills.
- exceptional oral and written communication skills.
- strong organisational skills.
- ability to work in a team or individually as and when required.
- ability to manage and handle multiple tasks.
- outstanding problem-solving skills.
- exceptional attention to detail.
- hard-working individual.
- good time management abilities.
- strong decision-making skills.
- ability to tolerate stress and pressure.