Telecaller – Sales & Customer Service

i. position summary

the telecaller will be the primary voice of the company, responsible for making outbound calls to generate leads, close sales, or conduct surveys, and simultaneously handling inbound calls to address customer inquiries, process orders, and resolve basic service issues. success in this role requires a professional, energetic, and goal-oriented demeanor.

ii. key responsibilities

a. sales & lead generation (outbound)

lead contact: initiate outbound calls to prospective clients using pre-defined call lists or databases.

product pitch: clearly and persuasively communicate product features, benefits, and pricing to potential customers.

sales target: meet and exceed daily, weekly, and monthly sales quotas and activity metrics (., calls made, leads qualified, sales closed).

appointment setting: qualify leads and schedule appointments for the sales team where appropriate.

market feedback: collect and record information regarding customer needs, market trends, and competitor activities.

b. customer service & support (inbound/outbound)

inquiry handling: professionally answer incoming calls from customers regarding product information, service status, order placement, or account details.

issue resolution: diagnose and resolve basic customer complaints or technical issues, escalating complex problems to the appropriate department (., technical support, management).

order processing: accurately process customer orders, applications, and requests for service or product adjustments.

customer retention: follow up with existing customers to ensure satisfaction, inform them of new promotions, and encourage repeat business.

database management: maintain and update customer information in the crm system accurately and promptly.;

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Tele Caller

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik