Tele-caller

Forte Management Services

Job Description_ Tele calling

Contact Customers and informing them on the over dues / outstanding amount.

Collect the delinquent / Overdue amount/ Settlement Amount over the phone/ Book PTP

Should be able to effectively communicate while providing quality customer service

Negotiate effectively and advice suitable payment plans

Pursue knowledge of skills and tools to be used in all collection efforts/Improving Credit score

Should be able to effectively communicate while providing quality customer service as

Aware of the benefits of Credit score improvement and advised customers to avail of benefits

Maintain Customer follow up records/ Codes/Remarks

Initiate Field visits to customers when payments are not being made.

Good communication skills in Regional Language & English

Average System Knowledge, Typing Skills

Patience and resilience.

Familiarity with Bank Process and procedures.

Work with the team members and the team lead to ensure the team meets the targets month on

month.

Working hours 9am to 6pm. Monday to Saturday

Requirement

Minimum 1-2 years of Experience handling Collection Calls ( Optional )

Soft Calling/Disputes resolution

Understanding of financial products and know-how of the Collection process.

Good communicator and target-driven individual.

DRA certification

Remuneration

Fixed salary + Performance based Incentives

Full time Job

, Performance based Incentive : 5,000 - 25,000

Experience : 0 - 1 Years

No. of Openings : 99

Education : Higher Secondary, Secondary School, Professional Degree, Any Bachelor Degree

Role : Tele-caller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India