Job Title: Tele Caller
Location: Coimbatore
Years of Experience: 1 – 4 years
Salary: 15K – 20K
Job Details
• Extend adequate support on the process and handling queries of existing clients.
• Excellent communication skills in English both verbal and Written
• Ensure End to End customer engagement by ensuring quality service, better TAT on client escalations and to liaison with internal teams for better solutions.
• Collaborate with management teams and continuously upgrade knowledge on financial products, services and industry policies.
• Promptly maintain and update various calling reports on CRM database.
• Experience in handling customers over voice//non-voice or willingness to actively engage with clients in case of fresher.
• Eye for numbers and versatile in working on multiple CRM tools including Excel.
• Should be open to learn and upgrade their skills as per the ongoing business demands.