Looking For Technical Support Executive

Job Title: Technical Support Executive (US/Canada Process)

Location: Kotdwar, Uttarakhand

Shift: Night Shift (5 Days Working)

Job Description:

We are looking for experienced Technical Support Executives to handle inbound calls from customers based in the USA and Canada. The role involves assisting customers with technical issues related to antivirus software, printers, and operating system errors. Candidates should be confident in diagnosing problems and providing effective solutions over calls.

Key Responsibilities:

Handle inbound technical support calls from US & Canada customers

Troubleshoot issues related to antivirus, printers, and operating systems

Provide step-by-step solutions and ensure customer satisfaction

Maintain professionalism and clear communication throughout the call

Accurately document customer interactions and resolutions

Requirements:

Minimum 2 years of experience in technical support (international process preferred)

Strong knowledge of antivirus software, printer troubleshooting, and OS issues

Excellent spoken English and communication skills

Ability to work in night shifts

Problem-solving mindset and customer-focused approach

Perks & Benefits:

Competitive salary + incentives

Cab facility provided

Meals included

Accommodation provided

Friendly and growth-oriented work environment

• Experience

  2 - 5 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Technical Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office