key responsibilities:
1. provide technical assistance: assist customers in resolving technical issues with products or services by troubleshooting and providing solutions.
2. conduct product installations: install, configure, and set up products or services for customers, ensuring they work correctly and meet their needs.
3. perform maintenance activities: regularly inspect, maintain, and repair products or services to ensure they are functioning optimally and prevent breakdowns.
4. offer training and support: educate customers on how to use products or services effectively, including providing training sessions and creating user manuals.
5. collaborate with cross-functional teams: work closely with sales, engineering, and other teams to address customer needs, resolve issues, and improve product offerings.
required skills and expectations:
1. strong technical skills: proficiency in technical services, mechatronics engineering, and electrical engineering to effectively diagnose and resolve technical issues.
2. problem-solving abilities: ability to analyze problems, identify root causes, and develop innovative solutions to address technical challenges.
3. communication skills: excellent verbal and written communication skills to interact with customers, colleagues, and other stakeholders.
4. customer-centric mindset: dedication to providing exceptional service and support to customers, ensuring their satisfaction and loyalty.
5. adaptability: flexibility to handle changing priorities, manage multiple tasks, and thrive in a fast-paced work environment.