Team Leader Sales

Valiant Business Solutions

Team Leader : Malad, Chandiwali and Thane Location Role and Key Responsibilities

Manage a team of 15 FTE's

Client/Customer/People Management

Drive Performance in the team to meet targets

Manage the daily team activities and ensure the daily operations run smoothly.

Drive Team adherence and manage monthly scheduling.

Handle customer escalations

Manage key business metrics and SLA's such as CSAT

Drive Continuous Improvement in the team along with metrics improvement

Performance management and appraisals for the entire Team.

Present Weekly Reviews to the Management on key deliverables.

One-One with the team and scheduled Monthly Team meetings.

Provide Feedback and Coaching

Knowledge management for the team and quality control

Apply performance management strategies - action plans, BQ planning

Responsible for people/employee career development

Manage Attrition as per process / organization standards

Key Skills and knowledge

Graduate with minimum 2 years of experience in the BPO sector.

Handling Telesales / Financial sector (Mutual Fund / Stock broking / FinTech) process / VRM process in Domestic Telecom would be preferred / added advantage

Ability to drive Sales numbers in the team

Excellent verbal and written communication skills.

Should be willing to work in shifts along with the team in customer business time.

Overall should be a good team player with willingness to learn and drive to achieve.

Practice and focused on Metrics.

Good Excel skills and Reporting knowledge

Awareness of SLA/SLO Metrics

Experience : 2 - 8 Years

No. of Openings : 10

Education : B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, M.A, M.Com

Role : Sales Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India