responsibilities:
- provides support to it systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- managing office 365, adds, dns, dhcp, windows file sharing
-knowhow of ticketing systems like autotask, zendesk etc.
- windows server admin
- network printer troubleshooting
-basic knowledge of backups and cloud storages like azure, aws etc.
- basic knowledge of server and client os patching
- provides support for implementation, troubleshooting and maintenance of it systems
- manages the daily activities of configuration and operation of it systems
- provides tier 1 (help desk) problem identification, diagnosis, and resolution of problems
- preferred: mcsa certification
requirements:
- at least 1-year system administration experience.
qualifications:
- bachelor's degree in a technical discipline from an accredited college or university is required. five (5) years of additional system administration experience may be substituted for a bachelor's degree.
-a+, n+, mcse, mcsa, mcp, mcitp, ccna, would be an added advantage
skills / domain knowledge:
-excellent written and verbal english communication skills and customer interaction experience.
domains & sub-domains:
- upto 1 year of experience in:
computer network operations:
– windows server/desktop
–network o/s
assurance:
a – macintosh os
b – virtual o/s