• recommend and advise on best practices of picking and packing to improve customer experience.
• advise on mechanisms/ processes leading to correct picking/ packing/ billing of customer orders using appropriate tools and dashboards.
• guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to customer impact.
• assess the quality on cleanliness, hygiene and de issues and suggest measures to enhance smooth ops leading to better customer experience.
• advise on speed perception and order fulfillment. recommend best practices of the same to improve customer experience.
• provide recommendations to partners for continuous improvement on delivering best customer metrics.
• provide recommendations on the training aspects required to deliver/improve customer metrics.
• provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any customer impact.