Interview For Service Technician || I.T.I. - Freshers

Service Engineer Job Description

Job Summary

The Service Engineer is responsible for installation, maintenance, troubleshooting, and repair of medical equipment at customer sites. The role ensures smooth functioning of devices, quick resolution of technical issues, and high customer satisfaction. This position requires strong technical aptitude, field readiness, and excellent communication with healthcare professionals.

Key Responsibilities

1. Installation & Commissioning

Install, configure, and calibrate medical equipment at hospitals, clinics, and labs.

Conduct equipment testing and ensure complete operational readiness.

Provide user training to doctors, technicians, and nursing staff.

2. Maintenance & Repairs

Perform preventive maintenance as per company guidelines.

Diagnose technical faults and perform timely repairs to minimize downtime.

Replace faulty components and ensure proper documentation of repairs.

3. Troubleshooting & Technical Support

Respond to customer complaints and provide on-site / remote support.

Analyze recurring issues and report technical feedback to management.

Coordinate with manufacturers or senior technicians for complex cases.

4. Customer Relationship & Communication

Maintain professional communication with clients regarding service schedules and updates.

Ensure prompt support to improve customer satisfaction and retention.

Build trust by providing reliable technical solutions.

5. Documentation & Reporting

Maintain accurate service reports, installation logs, and maintenance records.

Update CRM/Service software with call details and spare usage.

Submit daily service reports and feedback to the Technical Manager.

6. Coordination & Teamwork

Work with the sales team during product demos and installations.

Assist in inventory management of tools, spare parts, and accessories.

Participate in internal workshops, training programs, and product updates.

Required Skills & Competencies

Strong technical and analytical skills

Ability to diagnose and resolve equipment issues

Good communication and customer-handling skills

Basic knowledge of electronics, mechanical components, and troubleshooting

Proficiency in using tools, testing equipment, and software

Willingness to travel for field service calls

Qualifications

10th/12th/ ITI Electronics, Electrical, Instrumentation, or related field

03 years of experience in service or technical support

Experience in medical equipment servicing is an advantage (training provided for freshers)

Work Environment

Field-based job with frequent travel

Training on all products and service procedures

Opportunity to build expertise in advanced medical technologies

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  I.T.I. (Electrician, Fitter, Machinist, Technician, Welder)

• Role

  Service Technician

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Plot no. 705, JDA Scheme 41, near No 1 car home , zero degree, castrol auto service , Vijay Nagar