Service Coordinator

F Enterprises

Roles and Responsibilities:

Allocating and managing daily assignment of work orders and field service resources

Coordinating the onboarding and training of field service resources

Outbound calls to customers to obtain further information and/or to identify customer satisfaction

Delivering a high level of customer service through day-to-day interaction with the field team

Ensuring performance metrics are met

Requirements:

Experience in a scheduling/dispatching or a similar role is a MUST

Experience in a fast-paced/high volume, customer-centric working environment essential

Experience with MS Office

High accuracy, and attention to detail

Ability to learn and follow process flows

Effective time management and organizational skills

Outstanding customer and team engagement capabilities to communicate across all levels

Should be available to work 6 days a week.

Experience : 2 - 5 Years

No. of Openings : 1

Education : Diploma, Any Bachelor Degree

Role : Service Coordinator

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India