Key Responsibilities:
1. Sales Support: Assist the sales team in generating leads, preparing sales presentations, and following up with clients.
2. Customer Service: Respond to customer inquiries, resolve complaints, and ensure high customer satisfaction levels.
3. Order Processing: Handle order processing tasks including order entry, invoicing, and shipment tracking.
4. Inventory Management: Monitor inventory levels, coordinate with suppliers, and ensure timely replenishment of stock.
5. Data Analysis: Analyze sales and operational data to identify trends, opportunities, and areas for improvement.
Required Skills and Expectations:
1. Strong Communication Skills: Ability to communicate effectively with clients, colleagues, and suppliers.
2. Detail-oriented: Attention to detail is crucial in order processing and inventory management tasks.
3. Problem-solving Abilities: Capable of resolving customer complaints and operational issues efficiently.
4. Team Player: Willingness to collaborate with the sales team and other departments to achieve common goals.
5. Proficiency in MS Office: Familiarity with Microsoft Excel, Word, and PowerPoint for preparing reports and presentations.