job summary: usa sales and marketing process responsible for providing end-to-end sales and marketing support for our clients based in the united states. this role involves sourcing, and presenting qualified candidates to meet the client's needs.
responsibilities:
- collaborate with clients and customers to understand their needs.
- manage phone calls and provide response to all maintaining high quality of services and performance standards.
- facilitate sales and marketing of all services according to company and client requirements.
- assist customers with all knowledge on products and services.
- need to rectify all customer complaints and ensure timely resolution within required guidelines.
- perform all follow up for all outbound calls.
- ensure an optimal level of customer and client satisfaction at all times and process all orders on the phone.
eligibility criteria:
- education: diploma, under graduate, graduate or equivalent
- excellent organizational skills and attention to detail.
- excellent communication skills.
- top-notch interpersonal skills with a commitment to excellent client service.
- ability to work in us shift timings.
- typing speed 30 wpm or more with minimum 95% accuracy
- familiar with ms office applications.
- flexibility to adapt to changing priorities and client needs.
- fresher's can apply.
- work experience: 0-1 year.
- work from office only.