• driving business through acquiring new customers in the allocated region with focus to improve the affordable reach
• nurturing the relationship with all sourcing partners - connectors, referral partners and i bank
• enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products . lap, mortgage, home loan.
• ensuring high levels of engagement for effective pre & post customer service.
• responsible for login of files and ensuring smooth processing of files using available digital methods
• complete control of npa and collections / overdue cases sourced
• maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
• liaison with and manages legal, technical, collection, fi and rcu vendors
• strong focus on post onboarding services, customer retention and audit management
key skills
• understanding of mortgage related products and credit policies
• regulatory, legal and compliance knowledge relating to the mortgage industry
• thorough understanding of market landscape and competitors in the region
• selling and negotiation skills
• excellent relationship management skills
• good articulation and communication skills