Revenue Assurance Specialist

This role manages offshore Revenue Assurance, Fraud, and Payments operations in India, ensuring effective day-to-day delivery and team leadership across locations. It supports multiple markets, drives cross-functional collaboration, and plays a key role in system and process improvements, including the transition to a full MVNO model.

Key Responsibilities:

Oversee Revenue Assurance controls and processes, including management and resolution of billing issues with MNOs, roaming sponsors, and interconnect partners

Lead Fraud Monitoring and Management activities, including escalation and handling of major fraud incidents

Deliver Revenue Assurance and Fraud initiatives in line with business objectives and agreed roadmaps

Act as a key stakeholder in cross-functional issue resolution, influencing outcomes through effective collaboration and negotiation

Coordinate support and maintenance of Revenue Assurance and Fraud Management systems, including supplier engagement

Identify process and system weaknesses and lead the implementation of improvements

Ensure quality and accuracy of team outputs prior to senior stakeholder consumption

Serve as the primary escalation point and main internal and external contact for the team Build and maintain strong relationships across finance, network, IT, operations, marketing, pricing, and customer service teams

Produce KPI reporting and routine management information for senior leadership

Manage team workload, shift rotas, and absences

Lead performance management, including reviews, development planning, and team engagement

Provide coaching, mentoring, and knowledge sharing through regular 1:1s and team sessions

Qualifications

Degree in a STEM discipline preferred but not essential

Extensive experience in telecommunications, ideally within an MNO or MVNO environment, with deep domain knowledge

Strong understanding of Revenue Assurance, interconnect billing, and telecoms fraud; payments fraud knowledge is advantageous

Proven analytical capability with the ability to interpret and communicate complex data

Working knowledge of SQL and relational databases desirable

Proficient in Microsoft Office applications

Strong written and verbal communication skills, with confidence engaging senior stakeholders in a multinational environment

Proven ability to lead and motivate teams across multiple locations

High attention to detail with a proactive approach to problem-solving

Comfortable operating in a fast-paced, high-growth environment with incomplete information

Well-organised, reliable, and able to manage competing priorities effectively

Demonstrates initiative and a commitment to improving ways of working

• Experience

  3 - 7 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Revenue Assurance Manager

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office