• Manage day-to-day operations of the Shakes
• Hire and onboard new staff
• Train employees on shakes preparation and proper use of equipment
• Coordinate with vendors and order supplies, as needed (like takeaway glasses, ice-cream, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all working areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation