• Client relationship management
• Ability to work in teams
• Communication skills
• Continuous improvement mindset
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Good practical understanding of technology and its application
• Strong planning and time management skills
• Relationship building skills
Role and Responsibilities
• Continuous client interactions with complete responsibility of survey creation, administration and timely closure of deliverables
• Handle day to day requests/issues raised by the client and resolve queries on quick turnaround time
• Provide technical and survey platform guidance to end users
• Manage Great Place to Work automation projects by interacting with in-house IT team
• Vendor Management: Alignment with data entry vendors and translation operators
• Conceptualize direction of research for the team, write research reports and case studies