As a Relationship Executive, your main responsibility will be to build and maintain strong relationships with customers. This includes addressing customer inquiries, resolving issues, and providing excellent customer service. You will also be responsible for following up with customers to ensure satisfaction and retention.
The key responsibilities of this role include actively engaging with customers through phone calls, emails, and in-person interactions. You will need to have excellent communication skills to effectively convey information and address customer needs. Attention to detail is crucial in accurately recording customer information and tracking interactions.
To excel in this role, you must be patient, empathetic, and customer-focused. Strong interpersonal skills are essential to build rapport with customers and establish trust. Additionally, organizational skills are important to manage customer inquiries and follow-up tasks efficiently.
While no prior experience is required for this position, a minimum education qualification of 12th pass is necessary. The ideal candidate for this role will be a female with a willingness to learn and a positive attitude towards customer service. Working full-time from the office in Jabalpur, India, you will play a vital role in maintaining customer relationships and contributing to overall customer satisfaction.