designation:- regional collection head in agra
qualification:- graduation
experience:- 2 to 5 years
salary :- to monthly
industries:- banking
roles and responsibilities
managing the over collection vertical of the entire region.
accountable for reducing delinquency and improve recovery rates on the assigned portfolio (20% weightage on early buckets and 80% weightage on bkt 2 and above.
ensure timely allocation of cases to collections officers basis geography and vintage and give signoff .
ensure effective hands off between regular crecs and collections officer
ensure coverage of portfolio through regular reviews .
to highlight variance in previous months performance ,chalk out forecast and strategy , drive and execute the plan .
ensure dissemination of targets , kpi and incentive structure to the team at the beginning of the month .
ensure adequate capacity, minimize attrition and highlight variance in capacity if any .
ensure internal and external guidelines are adhered to in the field.
initiation of legal action on problematic customers .
regular training ,coaching and motivating the team
timely cash deposition and ensure reflection of the same on system < 24 hours .
succession planning
to support the business on data quality management . improving the quality of customer information available thru timely feedback