Recovery Agent - Bangalore

Key Responsibilities

✓ Make outbound calls to customers regarding overdue payments.

✓ Explain outstanding dues, payment schedules, and available repayment options.

✓ Negotiate payment commitments in accordance with bank policies.

✓ Encourage customers to make timely payments and resolve outstanding accounts.

✓ Record customer interactions and payment commitments accurately in the system.

✓ Meet daily productivity and monthly collection targets.

✓ Maintain high standards of customer service while handling difficult conversations professionally.

✓ Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction.

✓ Escalate unresolved or exceptional cases to the concerned team whenever required.

✓ Ensure confidentiality of customer information and maintain data security.

Eligibility Criteria

✓ Any Graduate.

✓ DRA (Debt Recovery Agent) Certification is Mandatory.

✓ Freshers with a valid DRA certification are eligible.

✓ Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred.

✓ Good communication skills in English and the regional language.

✓ Basic computer knowledge and typing skills.

Required Skills

✓ Excellent communication and interpersonal skills.

✓ Strong negotiation and convincing abilities

. ✓ Active listening and problem-solving skills.

✓ Ability to handle customer objections professionally.

✓ Target-oriented with a positive attitude.

✓ Basic MS Office and CRM system knowledge.

• Experience

  1 - 2 Years

• No. of Openings

  40

• Education

  Graduate

• Role

  Recovery Agent

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  20 - 29 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF

• Face Interview Location

  HSR Layout