role summary:
we are looking to hire a receptionist at our physiotherapy clinic with excellent organizational and administrative skills.
roles and responsibilities:
provides administrative support to the rehab team, including but not limited to: registering patients, answering phone calls, follow-up on leads/enquiries, booking appointments, following up on email inquires, management of incoming referrals, mail and faxes, and other administrative duties
ensures a good flow in the clinic by managing patient's appointments and wait time
answering patient inquiries, phone calls, emails and providing assistance in order to ensure a positive clinic experience on every visit
reviews and updates patients demographics and obtains necessary information as required
processes payments on point of sale machine, g-pay, paytm, etc, and managing accounts.
requirements:
previous experience in a medical office-physiotherapy clinic is an asset.
administrative or customer service experience, including in a medical field is considered an asset.
experience with any practice management solution is an asset.
computer proficiency including microsoft office and email required experience with electronic charting systems and/or fax.
effective communication skills both oral and written english.
good organizational skills with a desire and the initiative to develop the full-time position into a leadership role.
ability to ensure professionalism in all communications with existing and potential patients and deliver superior service to patients and colleagues.