main missions of the position
• focus on rfid technology quality performances and methodologies for inlay, converting, and print/encode (banking).
• coordinate the efficient flow of production specifications and quality details while working with key business functions such as rfid engineering, rfid process engineering
• working knowledge of printing technologies including flexo, thermal, offset, digital, and inkjet
• deep knowledge of products and collaborate with process engineer to learn the process and quality parameters
• inspect, test, and sample materials or assembled parts or products for defects and deviations from specifications.
• monitor production operations and equipment’s, products to ensure conformance to specifications and make or order necessary process or assembly adjustments.
• discuss inspection results with those responsible for products and recommend necessary corrective actions.
• discard or reject products, materials, and equipment not meeting specifications.
• the incumbent should be having problem solving skills
• should have knowledge of qrqc (quick response & quality control)
• understand the pps (practical problem solving) and resolve the issues at the earliest
• communicating with clients and customers about their experiences with a product or service
• listening to customer or client complaints or concerns and working to resolve their issues
• finding ways to measure customer satisfaction and improve services
• keeping accurate records of discussions or correspondence with customers
• analysing statistics or other data to determine the level of customer service our organization is providing
• developing feedback or complaints procedures for customers to use meeting with other managers to discuss possible improvements to customer service
• to take lead in preparing, compiling and coordinating reports/working papers for presentation to the management
• to get trained on cqm parameters and implement the same in production floor