Quality Analyst

Listen to incoming and outgoing calls to ensure excellent customer service and effective product pitching

● Monitor agents’ product knowledge, ability to handle objections & questions, and call closure

● Track performance of individual scripts and agents qualitatively and quantitatively

● Directly call existing and potential customers yourself to collect feedback

● Convey feedback to individual agents, monitor a quality score and ensure they improve

● Train new hires on scripts and on best practices during a call, conduct mock calls

● Set up ongoing training sessions for tenured employees where you present best practices across team members

● Prepare quality reports for managers and Founders

● Create scripts for new products alongside key stakeholders

● Update procedures and scripts based on customer response and changing business needs

• Experience

  4 - 7 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home