- Provide project based Citrix NetScaler technology directions, support and application guidance for proper load balancing.
- Install, Configure and Manage Citrix NetScaler.
- Troubleshoot and resolve escalated issues related to NetScaler.
- Handle incidents on case-by-case basis.
- Coordinate with different vendors and team members related to project requirements and any issue.
- Find out RCA of major issues.
- Coordinate with different Service providers related to project tasks.
- Experienced in change management process and raising changes for any project related tasks.
- Responsible for upgrading firmware of NetScaler devices as per Citrix recommendation.
- Create NetScaler resource utilization report and share/discuss with team and management.
- Implement best practices.
- Monitor all NetScaler devices.
- Create/Amend/Edit/Delete Custom Configuration related to virtual server, certificate, Policy settings, etc.
- Handle incident cases based on ITIL process.