essential duties and responsibilities
• work with our customers to:
• become a trusted advisor by actively listening and communicating to accomplish their goals
• participate in the establishment, measurement, and achievement of customer satisfaction metrics
• provide an ongoing communication channel between them and internal teams to ensure expectations are well established and understood
• manage expectations and engagement scope to ensure a clear understanding of technological capabilities and limitations
• comply with internal and customer safety programs
• recommend and implement plant floor digital transformation technologies, including operational analytics, production data management, and operations management
• recommend and implement improvement to distributed control systems, plc, and other control systems
• provide ongoing site support, which may include:
• distributed control system configuration, commissioning, startup, and tuning
• distributed control system, field instrumentation, and valve-related situations troubleshooting and problem resolution
• configuration optimization of both batch and continuous process control
• loop tuning
• troubleshooting field instrumentation and valve application
• interfaces to plcs, drives, and various control bus networks
• work as a team with sales to market, find, and sell solutions
• work as a team
• work independently and as part of a team supporting a customer
• coordinate with internal sales and project teams to help investigate and resolve complex obstacles
• help colleagues as they encounter situations they are not as familiar with
• provide clear and frequent communications
• perform diagnostic and troubleshooting over the phone
• create in-depth and professional engineering proposals and reports
• author whitepapers on engineering subjects
• converse with other industry experts about technical concepts
• deliver presentations to external and internal customers
• articulate and communicate solutions to both