Job Title: Pharma Sale Executive
Department: Sales & Customer Support
Location: Warangal , Mahbubnagar, Nizamabad,Khammam
Employment Type:
Full-Time
Job Summary:
We are looking for a proactive and knowledgeable Customer Service Representative (CSR) to support our surgical product division. The role involves engaging with doctors, OT staff, and distributors to deliver product education, support during surgeries, and customer service excellence. ThePSE will contribute to sales growth and build strong customer relationships by ensuring high levels of product knowledge, responsiveness, and professionalism.
Key Responsibilities
Communicate product features and clinical applications accurately to existing and prospective customers.
Build and maintain strong, long-term customer relationships to increase satisfaction, trust, and brand loyalty.
Identify customer needs and convert opportunities into successful sales to meet or exceed territory targets.
Collect and report field-level data (market feedback, customer insights, competitor activity) to management.
Assist in market development initiatives and support brand visibility in the assigned territory.
Attend surgical procedures and provide on-site support and product consultation.
Ensure effective coordination with distributors for product availability, timely delivery, and stock management.
Adhere to company values, compliance standards, and systems at all times.
Educational Qualifications:
Minimum: Graduate in Science, Pharmacy, Biotechnology, or Life Sciences
Candidates from non-science backgrounds will be considered only with relevant experience in healthcare
Experience Required:
23 years of post-graduation experience in sales, marketing, or customer service
Prior experience in the healthcare, surgical, or medical device industry is strongly preferred
Mandatory Skills:
Self-motivated and result-oriented
Excellent communication and interpersonal skills
Core selling and negotiation skills
Strong customer relationship management abilities
Desired Skills:
Basic knowledge of internet and MS Office tools
Willingness to work in Operating Theatre (OT) environments
Exposure to healthcare workflows and hospital systems
Eagerness to learn the clinical and surgical applications of medical products
Other Requirements:
Willingness to travel across the assigned territory
Flexible with working hours based on customer or surgical needs
Professional appearance and conduct