Key Responsibilities:
1. Assist passengers during check-in and boarding processes: Ensure passengers have valid tickets, help with luggage, provide necessary information.
2. Maintain cleanliness and orderliness at the airport or train station: Ensure waiting areas are clean and organized for passengers' comfort.
3. Provide assistance to passengers with special needs: Offer support and guidance to passengers with disabilities or mobility issues.
4. Handle passenger inquiries and resolve issues: Address questions regarding flight or train schedules, delays, cancellations, or lost baggage.
5. Follow safety and security protocols: Adhere to regulatory guidelines to ensure the safety of passengers and staff.
Required Skills and Expectations:
1. Good communication skills: Ability to interact effectively with passengers and colleagues.
2. Strong customer service orientation: Willingness to assist passengers and resolve their concerns.
3. Physical fitness: Capability to lift and move luggage as needed.
4. Attention to detail: Ability to ensure accuracy and precision in tasks.
5. Ability to work in a team: Collaborate with colleagues to provide seamless service to passengers.