key responsibilities:
1. assist passengers during check-in and boarding processes: ensure passengers have valid tickets, help with luggage, provide necessary information.
2. maintain cleanliness and orderliness at the airport or train station: ensure waiting areas are clean and organized for passengers' comfort.
3. provide assistance to passengers with special needs: offer support and guidance to passengers with disabilities or mobility issues.
4. handle passenger inquiries and resolve issues: address questions regarding flight or train schedules, delays, cancellations, or lost baggage.
5. follow safety and security protocols: adhere to regulatory guidelines to ensure the safety of passengers and staff.
required skills and expectations:
1. good communication skills: ability to interact effectively with passengers and colleagues.
2. strong customer service orientation: willingness to assist passengers and resolve their concerns.
3. physical fitness: capability to lift and move luggage as needed.
4. attention to detail: ability to ensure accuracy and precision in tasks.
5. ability to work in a team: collaborate with colleagues to provide seamless service to passengers.